Collaboration across the health
and education sectors for the
benefits of migrants

Reef Room

1:30 pm - 1:50 pm

Stream 2: Partnerships in health

The TAFE Adult Migrant English Program (AMEP) helps newly-arrived eligible migrants, refugees and humanitarian entrants learn English to help them settle successfully in Australia.

The Sydney North Primary Health Network (SNPHN) After Hours Program, in collaboration with the AMEP at the Northern Sydney Institute (NSI) of TAFE, have been engaging local GPs to speak to students about available health services and accessing healthcare within Australia. This forum gives the students the opportunity to connect with GPs in an informal setting to ask questions and have a better understanding of the healthcare system in the new country they live in.

Aim
• to improve health literacy and increase awareness about accessing a GP, and the Australian health system
• provide information about accessing after hours medical services.

Methods
The practical interactive workshops cover the following components:
• how to access general practice
• what kinds of health services are provided by a GP
• awareness of health assessments and preventative checks
• the role of pharmacy in our health system
• understand the difference between public health services and private health insurance
• awareness of after hours services

Results
This project began in 2015 with one campus and one GP presenter within the Northern Sydney Institute of TAFE. It has now successfully expanded to four NSI campuses, with six GPs facilitating the presentations and over 400 students engaged. Feedback from teachers explains that the information is relevant and extremely beneficial to the students, especially because the Australian healthcare system differs from the system in their countries of origin.

Conclusion
By partnering with NSI TAFE we are able to provide relevant health services information to AMEP students when newly arrived to the country. This allows them to effectively access and navigate the Australian Health System, helping them to get the right care, in the right place, at the right time. In addition, information about after hours services is included so students know
who to call and when, therefore preventing avoidable hospitalisations.

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