Belinda Berg

Belinda Berg
  • Director Service Improvement
    Service Improvement Unit
    Mackay Hospital and Health Service


Belinda has held a number of senior leadership positions for 20 years in Government departments including, QLD Education, NSW Police and QLD Health. Belinda has a Bachelor of Education and a Masters of Public Administration focussing on Information Management Systems and Project Management. Belinda has extensive experience in Project Management and leading change in these complex environments. She has experience in implementing business process improvements and managing, multimillion dollar, multi-organisation projects. Since joining QH four years ago, Belinda has had the opportunity to manage Mackay’s support services, surgical services and most recently taken up the role of Director, Service Improvement in the HHS’s brand new Service Improvement Unit. Most recently Belinda was chosen to join the Improvement Advisor Professional Development Program. The aim of the program is to build capacity for improvement in organisations by developing health care Improvement Advisors (IAs), to be effective leaders and facilitators that are able get results and accomplish sustainable improvement strategies in their organisations.

Session title

Emergency community connect—connecting emergency departments to Aged Care Facilities
Presenting with Pieter Nel


Saturday 1 September  |  View program for more details


Connected Concept
Four Residential Aged Care Facilities (RACF) in Mackay and the Mackay Base Hospital have been connecting via the Emergency Community Connect project for close to 12 months. The initiative uses secure email and video-conferencing systems between midday and 8:00pm each day to allow doctors and nurses to observe a patient in their room via a tablet device. This enables Doctors to prescribe management plans without having to send them in an ambulance to hospital.

The Digital Difference
Similar ED Teams have been trialled at other locations but this has a critical difference, with the key factor being the digital information provided to Mackay Base Hospital by the RACFs. The purposely designed electronic forms are lodged securely and reviewed by the SEAT Administrative Support Officer for completeness and readiness for consult before being accessed by the Senior Medical Officer.

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